What We Do

With a wide range of competencies and adaptability to any context, The ClearView Group delivers impactful results across the entire spectrum of healthcare.

Strategic Planning and Architecture

We devise impactful strategies and architectures to advance digital health in BC. Our expertise includes enterprise and specific solution architectures across business, applications, data, and technology.
  1. We develop strategies advancing digital health across key areas such as interoperability, medical imaging, laboratory, and mental health & substance use.
  2. We provide enterprise and solution-specific architecture services, including business, application, data, and technology architectures, along with guiding principles to ensure strategic alignment and scalability.
  3. We develop multi-year roadmaps to implement provincial and regional strategies in alignment with architectural directions.

Clinical Transformation

We drive substantial improvements in healthcare by leveraging our team's clinical backgrounds and expertise in workflow and process redesign.
  1. We actively engage with clinical leaders and stakeholders, including physicians, nurses, and administrative staff, to ensure their voices are heard and their needs are met.
  2. We conduct in-depth analysis of current clinical care issues, gather future state requirements, and validate future state processes and solutions to ensure effective and sustainable improvements in patient care.
  3. We redesign clinical and ancillary processes to eliminate inefficiencies and safety risks and support improved clinical assessment and patient care delivery.

Program and Project Management

Clearview consultants excel in overseeing healthcare projects with budgets ranging up to tens of millions with teams of up to 75 members. We manage projects from inception to operations, focusing on strong governance and engagement, especially with clinical stakeholders.
  1. We deliver end-to-end program and project management, overseeing every phase from initiation to operations. We manage all key areas including business cases, charters, plans, budgets, and risk registers, to ensure success.
  2. We work, in partnership with our clients, to design and deliver effective governance and proactive stakeholder engagement, ensuring clinical and business stakeholders are involved from the start, informed throughout, and have their concerns promptly addressed.
  3. Our project managers excel at identifying risks, assessing their impact, and implementing effective management practices or strategies to effectively manage risk.

Analysis Services

Our team of experienced, highly qualified business and clinical analysts have conducted business and systems analysis across clinical, business and technical settings.
  1. We engage stakeholders through interviews, workshops and surveys to understand and clearly document their requirements, so solutions align with their needs, goals and address their challenges.
  2. We analyze and optimize clinical and business processes to enhance efficiency and improve outcomes by identifying bottlenecks and designing streamlined workflows for better patient care and results.
  3. We evaluate solution options based on requirements, considering functionality, feasibility, timelines, cost, and risks, to provide insights and recommendations, aligned with our clients' goals and needs.

Business Transformation

We support clinical and business transformation through advisory, design, planning and execution support for business case development, financial analysis, governance design, benefits realization design and planning, quality improvement and service provider negotiation and contracting.
  1. We develop high-quality business cases with stakeholder input covering transformation goals and cost-benefit analysis to ensure our business cases are robust and aligned with expectations.
  2. We enable business transformation through effective governance by establishing efficient structures and bodies with appropriate stakeholder representation and clear terms of reference. This ensures well-defined oversight and decision-making processes.
  3. We support vendor negotiation and contracting to establish win-win relationships with clearly defined accountabilities for all parties. This ensures mutual benefits and clarity in responsibilities.

Communications and Change Management

We lead change management projects in diverse healthcare settings to ensure effective communication and smooth transitions including support with documentation, technical writing, and training.
  1. Understanding stakeholders in a change initiative is essential. We identify key stakeholders, evaluate their interests, needs, and concerns, and assess their influence on the project to ensure effective engagement and support.
  2. We evaluate the impact of change on people, processes, technology, and culture to identify potential risks, resistance, and areas needing extra support or training. We assess the organization’s readiness for change, considering factors like culture, leadership support, employee engagement, and openness to new processes or technologies.
  3. We ensure communication is clear, consistent, and tailored to the needs of different stakeholder groups, providing opportunities for feedback, questions, and concerns. Our implementation plan includes written updates, face-to-face meetings, town halls, and presentations to engage stakeholders effectively.

Projects

  1. Strategic Planning and Architecture
  2. Clinical Transformation
  3. Program and Project Management
  4. Analysis Services
  5. Business Transformation
  6. Communications and Change Management

    1. PHSA's clinical registries support provincial specialized services such as renal, perinatal and cardiac care. We led a strategy and architecture initiative to modernize how these registries work together to improve quality of care for these patient populations.

      PHSA Clinical Registries Strategy

      We led the development of a strategy to modernize PHSA's clinical registries to improve BC health system surveillance & planning.

    2. BC’s health system was dependent on inefficient technologies like fax for processes such as referral and diagnostic ordering.  We led the development of strategies to digitize these processes as well as enabling the electronic sharing of information such as patient summaries.  

      Digitizing Information Exchange for BC Health

      We provided leadership in developing strategies to digitize processes and information sharing across BC’s health sector.

    1. By providing expertise in program and project management and business analysis we managed the rapid onboarding of the Provinces’ pharmacies to ImmsBC to enable pharmacists to deliver immunizations to the public and freeing up public facilities and enabling public health personnel to resume pre-pandemic activities.

      Onboarding 1,300 Pharmacies to Provinces’ Digital Platform

      We supported the digital transformation of pharmacies in the province to enable their participation in the COVID 19- response.

    2. Through effective project management and business analysis, we tackled the issue of inaccessible medication histories in the Cerner CST system. We led clinical, technical, and legal workstreams to integrate Pharmanet access for authorized users, significantly enhancing medication history accessibility within the Cerner CST Pharmacy system.

      Integrating Pharmanet With Cerner CST Pharmacy System

      We supported the Integration of Pharmanet with the Cerner CST system to allow authorized users access to relevant medication histories.

    3. With our expertise in program leadership, project management, analysis, and change management, we supported the implementation of PARIS across Public Health, Community Care, and Mental Health at community health centers. This established a unified clinical record, standardized referral and registration processes, and consistent clinical care practices, supporting a person-centric approach to community health.

      Standardizing Clinical Care for Vancouver Coastal Health

      We supported the implementation of PARIS across all of Vancouver Coastal Health's Community Care Services to establish a shared clinical record, common referral and registration processes.

    4. With our expertise in program management, project management, and business analysis, we led the complete technical development lifecycle of a portal and its operational procedures. We expanded the portal to include all vaccine records from outside BC, eliminating the need for individuals to maintain and present paper records.

      Creating the First BC Immunization Submission Portal

      We established a portal to enable British Columbians to submit proof of COVID-19 vaccinations to eliminate the need for paper records.

    5. By providing business analysis and project management support, we led a multidisciplinary team to develop an integration solution between Acute Care and Community-based Pharmacies. This solution connects acute care ADE reports to community pharmacies via PharmaNet, notifying pharmacists of potentially harmful medications being dispensed outside the hospital and improving patient safety.

      Connecting ActionADE to Community Based Pharmacies

      We Implemented an integrated solution to connect acute care ADE reports to community-based pharmacies via PharmaNet to reduce adverse drug events.

    1. Through project management and business analysis support we assessed all business and technical requirements to determine the necessary technology infrastructure, EMR application enhancements, new software, and Telehealth services. We provided project management and business analysis support to establish the infrastructure and provision authorized correctional staff with access to all software applications and essential PHSA network and corporate services, ensuring effective support for day-to-day clinical activities at BC's ten correctional centers.

       

       

      Developing New Technology Infrastructure for BC PHSA

      We created a strong technology infrastructure that allowed us to seamlessly onboard over 300 staff to the BC Mental Health & Substance Use Services (PHSA) digital network, ensuring smooth and effective clinical support.

    2. By providing expertise in program and project management and business analysis we managed the rapid onboarding of the Provinces’ pharmacies to ImmsBC to enable pharmacists to deliver immunizations to the public and freeing up public facilities and enabling public health personnel to resume pre-pandemic activities.

      Onboarding 1,300 Pharmacies to Provinces’ Digital Platform

      We supported the digital transformation of pharmacies in the province to enable their participation in the COVID 19- response.

    3. We provided program leadership to replace 26,000 legacy workstations across multiple BC Health Authorities. This initiative reduced support costs, improved performance and reliability, and enhanced security management through a comprehensive workstation refresh, standardized deployment processes, and upgraded security measures.

      Updating 26,000 Workstations for BC Health Authorities

      We oversaw the replacement of 26,000 legacy workstations across multiple BC Health Authorities through a multi-faceted renewal program.

    4. With our support in portfolio management, we created awareness of escalating risks and established an investment program for ongoing project funding. We also set up a project delivery capability to assess, plan, and execute a dozen complex initiatives to prioritize and replace aging infrastructure.

      $100m Infrastructure Replacement for Provincial Health Services Authority

      We managed an infrastructure replacement program for over $100m of aging infrastructure across Provincial Health Services Authority facilities.

    5. Through effective project management and business analysis, we tackled the issue of inaccessible medication histories in the Cerner CST system. We led clinical, technical, and legal workstreams to integrate Pharmanet access for authorized users, significantly enhancing medication history accessibility within the Cerner CST Pharmacy system.

      Integrating Pharmanet With Cerner CST Pharmacy System

      We supported the Integration of Pharmanet with the Cerner CST system to allow authorized users access to relevant medication histories.

    6. With our expertise in program leadership, project management, analysis, and change management, we supported the implementation of PARIS across Public Health, Community Care, and Mental Health at community health centers. This established a unified clinical record, standardized referral and registration processes, and consistent clinical care practices, supporting a person-centric approach to community health.

      Standardizing Clinical Care for Vancouver Coastal Health

      We supported the implementation of PARIS across all of Vancouver Coastal Health's Community Care Services to establish a shared clinical record, common referral and registration processes.

    7. With our expertise in program management, architecture, and business analysis, we guided gift shop leadership through every phase—from store design and content creation to product catalog development, inventory and financial system integration, training, and operational handoff. This integration improved the shopping experience for the end user and increased sale.

      Creating the First Online Gift Store for Vancouver General Hospital

      We supported the creation of BC's first online gift store for Vancouver General Hospital from design to operational handoff.

    8. With our expertise in program management, project management, and business analysis, we led the complete technical development lifecycle of a portal and its operational procedures. We expanded the portal to include all vaccine records from outside BC, eliminating the need for individuals to maintain and present paper records.

      Creating the First BC Immunization Submission Portal

      We established a portal to enable British Columbians to submit proof of COVID-19 vaccinations to eliminate the need for paper records.

    9. By providing business analysis and project management support, we led a multidisciplinary team to develop an integration solution between Acute Care and Community-based Pharmacies. This solution connects acute care ADE reports to community pharmacies via PharmaNet, notifying pharmacists of potentially harmful medications being dispensed outside the hospital and improving patient safety.

      Connecting ActionADE to Community Based Pharmacies

      We Implemented an integrated solution to connect acute care ADE reports to community-based pharmacies via PharmaNet to reduce adverse drug events.

    1. Through project management and business analysis support we assessed all business and technical requirements to determine the necessary technology infrastructure, EMR application enhancements, new software, and Telehealth services. We provided project management and business analysis support to establish the infrastructure and provision authorized correctional staff with access to all software applications and essential PHSA network and corporate services, ensuring effective support for day-to-day clinical activities at BC's ten correctional centers.

       

       

      Developing New Technology Infrastructure for BC PHSA

      We created a strong technology infrastructure that allowed us to seamlessly onboard over 300 staff to the BC Mental Health & Substance Use Services (PHSA) digital network, ensuring smooth and effective clinical support.

    2. Through business and clinical analysis, we engaged clinical, administrative, and technical leaders to create unified workflows, user interfaces, and data integration designs. This approach reduced manual interventions and input errors while utilizing HL7 integration to streamline patient processes.

      Streamlining Cardiology Imaging Workflows for Vancouver Coastal Health

      We developed an integration design for the Cardiology modalities across Vancouver Coastal Health imaging departments to streamline clinical and administrative workflows.

    3. Through effective project management and business analysis, we tackled the issue of inaccessible medication histories in the Cerner CST system. We led clinical, technical, and legal workstreams to integrate Pharmanet access for authorized users, significantly enhancing medication history accessibility within the Cerner CST Pharmacy system.

      Integrating Pharmanet With Cerner CST Pharmacy System

      We supported the Integration of Pharmanet with the Cerner CST system to allow authorized users access to relevant medication histories.

    4. With our expertise in program management, architecture, and business analysis, we guided gift shop leadership through every phase—from store design and content creation to product catalog development, inventory and financial system integration, training, and operational handoff. This integration improved the shopping experience for the end user and increased sale.

      Creating the First Online Gift Store for Vancouver General Hospital

      We supported the creation of BC's first online gift store for Vancouver General Hospital from design to operational handoff.

    5. By providing business analysis and project management support, we led a multidisciplinary team to develop an integration solution between Acute Care and Community-based Pharmacies. This solution connects acute care ADE reports to community pharmacies via PharmaNet, notifying pharmacists of potentially harmful medications being dispensed outside the hospital and improving patient safety.

      Connecting ActionADE to Community Based Pharmacies

      We Implemented an integrated solution to connect acute care ADE reports to community-based pharmacies via PharmaNet to reduce adverse drug events.

    1. Through project management and business analysis support we assessed all business and technical requirements to determine the necessary technology infrastructure, EMR application enhancements, new software, and Telehealth services. We provided project management and business analysis support to establish the infrastructure and provision authorized correctional staff with access to all software applications and essential PHSA network and corporate services, ensuring effective support for day-to-day clinical activities at BC's ten correctional centers.

       

       

      Developing New Technology Infrastructure for BC PHSA

      We created a strong technology infrastructure that allowed us to seamlessly onboard over 300 staff to the BC Mental Health & Substance Use Services (PHSA) digital network, ensuring smooth and effective clinical support.

    2. With our support in portfolio management, we created awareness of escalating risks and established an investment program for ongoing project funding. We also set up a project delivery capability to assess, plan, and execute a dozen complex initiatives to prioritize and replace aging infrastructure.

      $100m Infrastructure Replacement for Provincial Health Services Authority

      We managed an infrastructure replacement program for over $100m of aging infrastructure across Provincial Health Services Authority facilities.

    3. With our expertise in program leadership, project management, analysis, and change management, we supported the implementation of PARIS across Public Health, Community Care, and Mental Health at community health centers. This established a unified clinical record, standardized referral and registration processes, and consistent clinical care practices, supporting a person-centric approach to community health.

      Standardizing Clinical Care for Vancouver Coastal Health

      We supported the implementation of PARIS across all of Vancouver Coastal Health's Community Care Services to establish a shared clinical record, common referral and registration processes.

    4. With our expertise in program management, architecture, and business analysis, we guided gift shop leadership through every phase—from store design and content creation to product catalog development, inventory and financial system integration, training, and operational handoff. This integration improved the shopping experience for the end user and increased sale.

      Creating the First Online Gift Store for Vancouver General Hospital

      We supported the creation of BC's first online gift store for Vancouver General Hospital from design to operational handoff.

    5. With our expertise in program management, project management, and business analysis, we led the complete technical development lifecycle of a portal and its operational procedures. We expanded the portal to include all vaccine records from outside BC, eliminating the need for individuals to maintain and present paper records.

      Creating the First BC Immunization Submission Portal

      We established a portal to enable British Columbians to submit proof of COVID-19 vaccinations to eliminate the need for paper records.

    1. By providing expertise in program and project management and business analysis we managed the rapid onboarding of the Provinces’ pharmacies to ImmsBC to enable pharmacists to deliver immunizations to the public and freeing up public facilities and enabling public health personnel to resume pre-pandemic activities.

      Onboarding 1,300 Pharmacies to Provinces’ Digital Platform

      We supported the digital transformation of pharmacies in the province to enable their participation in the COVID 19- response.

    2. With our expertise in program leadership, project management, analysis, and change management, we supported the implementation of PARIS across Public Health, Community Care, and Mental Health at community health centers. This established a unified clinical record, standardized referral and registration processes, and consistent clinical care practices, supporting a person-centric approach to community health.

      Standardizing Clinical Care for Vancouver Coastal Health

      We supported the implementation of PARIS across all of Vancouver Coastal Health's Community Care Services to establish a shared clinical record, common referral and registration processes.