A member of The ClearView Group since inception, Michelle brings over 20 years experience in communications, stakeholder engagement and change management expertise to our clients to support successful organization change. Michelle’s clients particularly value her her strategic perspective, pragmatic approach and commitment to achieving positive outcomes in all of her client engagements. In recent years, Michelle has worked primarily in the area of health care system redesign, supporting planning, implementation and sustainment of new business models and technology solutions. Projects have included Mental Health program redesign, the consolidation of Lower Mainland Medical Imaging services for Vancouver Coastal Health, Fraser Health and the Provincial Health Services Authority, health service redesign in Vancouver’s Downtown East Side.
“My experience working with the clinicians and other end users has been particularly valuable. I’ve learned that benefits realization is achieved by listening well and responding in a meaningful way. This builds trust, understanding and most importantly, user adoption of new technologies and work processes.”